Reference

How we888 Handles Your Personal Information

When you open an account with us, you share personal details, payment information and device data — and we take that seriously.

Account Data ProtectionJazzCash & Easypaisa Payment PrivacyCookie & Device TransparencyYour Right to Access DataPakistan-Applicable Where Law Permits
we888 How we888 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Protecting the data tied to your account is not a checkbox exercise for us — it shapes how we build every part of the platform. From the moment you enter your JazzCash number to the moment a Raast withdrawal clears, your information moves through encrypted channels. Here is what that looks like in practice across four key areas.

Payment Data Security

Your JazzCash, Easypaisa and Raast payment details are encrypted in transit and never stored in plain text. Transaction references are kept only as long as needed for verification and dispute resolution.

Cookie and Tracking Policy

We use session cookies to keep you logged in and functional cookies to remember your preferences across devices. Analytics cookies are anonymised and do not identify you personally. You can adjust cookie settings in your browser at any time.

Account Security and Retention

We retain your account data for as long as your account is active and for a further period required by applicable rules. If you request account closure, we will confirm which data is deleted and which must be kept for compliance reasons.

Requesting Changes to Your Data

You can request a copy of the data we hold, ask us to correct inaccuracies, or raise a deletion request through live chat or email. We handle these on a case-by-case basis within the bounds of applicable law for your region.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, correct or delete the personal information we hold on your account, our support team handles these requests directly. You can reach us through live chat, email or our in-account help centre — whichever works for you on mobile. We aim to acknowledge data requests promptly and resolve them within a reasonable period, in line with applicable rules for your region.

Team online

Live Chat

Start a live chat session from your account dashboard. Give your registered mobile number and we can pull up your data profile straight away.

Email Support

Send a written data request to our support email. Include your account ID and the specific data you want reviewed, corrected or removed.

In-Account Help Centre

Open the Help section inside your we888 account on any device. Submit a privacy ticket and track its status without leaving the app or browser.

Common Questions About Your Privacy on we888

These are the questions we hear most often from people checking their data rights before or after opening an account. If something is not covered here, our support team is the quickest route to a specific answer.

We collect your name, contact details, date of birth and login credentials at registration. Payment details like your JazzCash or Easypaisa number are collected when you add a wallet to your account.

We share payment data only with processors and verification partners needed to run your account — for example, to confirm a Raast transfer or verify your Easypaisa wallet. We do not sell your data.

We keep your data while your account is active and for a further period as required by applicable rules. After a confirmed account closure, we delete what we are permitted to delete and confirm what must be retained.

Yes. Submit a data access request through live chat or email with your account ID. We will compile and send you the relevant data within a reasonable timeframe, subject to applicable rules for your region.

We use session and functional cookies to keep your login stable and preferences saved. Analytics cookies are anonymised. You can manage or block cookies through your mobile browser settings at any time.

Contact our support team directly via live chat or the in-account Help Centre. Raise a privacy ticket with your account ID and a description of the concern, and we will investigate and respond to you.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.