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What we888 Commits To You, Legally

This section sets out the legal basis on which we888 operates your account, handles your data, and responds to your requests — covering everything from how your JazzCash and Easypaisa transactions are recorded to what rights you hold over your personal information.

Account Rights & ObligationsData Retention PolicyCookie & Tracking UseJurisdiction-Dependent AccessContact & Request Paths
we888 What we888 Commits To You, Legally
LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a question about your rights, a data request, or a concern about how a term applies to your account, these are the direct channels to use. Each path is monitored by a team member who handles legal and compliance queries specifically — not a general support queue.

Email Legal & Compliance Send your legal query or data request to our compliance address. Include your registered mobile number and account ID so we can locate your record without delay.
Live Chat — Policy Queries Open the chat widget on any page and select the legal or policy topic. A compliance-aware support agent picks up the thread; responses on policy matters may take longer than standard account queries.
Account Settings — Data Requests Log in, go to Account Settings, and use the Data & Privacy section to submit a formal access or deletion request directly. You will receive a confirmation reference on submission.
HOW WE HANDLE IT

Data, Cookies, Security and Who to Contact

Our approach to account security and data handling is built around the information we actually collect — your mobile number, payment references from JazzCash, Easypaisa or Raast, and session activity — not a wider data sweep. We hold this data only as long as it is needed for account operation, legal compliance, or dispute resolution, after which it is deleted on a documented schedule.

Data Handling

We store your account details, payment references and session logs on encrypted servers. Data is not sold or shared with third parties outside of legally required disclosures or fraud prevention processes.

Cookie Use

Cookies on we888 track your session state and login status only. Analytics cookies are anonymised. You can adjust cookie preferences through your browser settings at any time without losing account access.

Account Security

Login uses a one-time PIN sent to your registered Pakistan mobile number. Any change to your account email, phone, or withdrawal method triggers a secondary verification step before the change takes effect.

Requesting Changes or Deletion

Submit a data access, correction or deletion request through Account Settings or by email to our compliance address. We acknowledge requests within the timeframe required by applicable law.

Your Legal Rights at we888 — Common Questions

The questions below cover what we get asked most often about terms, data rights, account access and how policy applies to Pakistan-based accounts. If your question is not here, the legal contact paths above are the right next step.

Access and the legal framework governing your account depend on where you are located. Where Pakistani law applies to your use of the platform, it takes precedence over our general terms in any dispute.

Yes. Log in and use the Data and Privacy section in Account Settings to submit a formal access request. We will confirm receipt with a reference number and respond within the legally required period.

We retain account data and payment records — including JazzCash, Easypaisa and Raast transaction logs — for as long as legally required for compliance and dispute resolution, then delete them on a documented schedule.

Closing your account stops active processing of your data, but certain records are retained for the legally required retention period. After that period ends, your data is deleted. You can request confirmation of the timeline.

Email our compliance address directly with your account ID and a description of your concern. Compliance queries are handled separately from general support and carry a formal acknowledgement and response process.

We do not sell your data. Sharing is limited to legally required disclosures, fraud prevention processes, and payment processors — such as the rails that handle JazzCash, Easypaisa or Raast transactions on your account.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.